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July 15th, 2021 · 5 min read

Digital transformation statistics you need to know in 2024

Written by: Rocio Alvarez

Top digital transformation statistics for HR and L&D

  • By 2030, analysts expect automation to eliminate 29% of jobs, while contributing 13% to job creation. (Forrester)
  • 59% of hiring managers say the rise of AI will have a substantial or transformational impact on the types of skills their companies need. (Salesforce)
  • 54% of hiring managers see partnering with workforce development organizations to engage program participants as valuable in preparing their workforce for technology advancements. (Salesforce)
  • Digital skills are important in today’s workplace. 54% of all employees will need significant reskilling by 2022. (World Economic Forum)
  • 55% of employers most worried about digital skills say innovation is hampered by a lack of key skills. (PwC)
  • According to business and HR leaders worldwide who use AI to assist workers in their organization, 58% of them claimed that the main use of AI in this context was to improve consistency and quality. A further 26% stated that AI is used to assist workers through improving productivity, with the remaining 16% using it to improve insights. (Statista)
  • New learning approaches are key to preparing the workforce for technology advancements. Two-thirds of U.S. hiring managers believe that implementing workforce development programs will help them prepare for future disruptions or innovations. (Salesforce)

salesforce workforce development statistic

Digital transformation trends

  • Between 2020 and 2024, the global investment in digital transformation will almost double. (Statista)
  • While 52% of companies plan to cut or defer investments because of COVID-19, just 9% will make those cuts in digital transformation. (PwC)
  • 87% of companies think digital will disrupt their industry, but only 44% are prepared for it. (Deloitte)
  • 91% of businesses are engaged in some form of digital initiative, and 87% of senior business leaders say digitalization is a priority. (Gartner)
  • Market pressures are the leading drivers of digital transformation as most efforts are spurred by growth opportunities (51%) and increased competitive pressure (41%). With high-profile data breach scandals making daily headlines, new regulatory standards like GDPR are also providing a reason for organizations to transform (38%). (Prophet)

Healthcare digital transformation

  • The global digital health market is expected to increase to over 500 billion U.S. dollars by 2025. (Statista)
  • Following the 2020 pandemic, the use of telehealth increased from 11% to 76%. (Mckinsey)
  • The global virtual and augmented reality in the healthcare market is expected to reach $5.1 billion by 2025. (Grand View Research)
  • The global wearable medical device market is expected to reach $27.2B by 2023 at a CAGR of 23% from 2018 to 2023. (360 Market Updates)
  • The global healthcare chatbots market is projected to reach $314.3 million by 2023 from $122 million in 2018. (MarketsandMarkets)
  • During the 2020 pandemic, there was a 15% point increase in the use of digital tools for health support by consumers. And 37% of consumers are very likely to use telehealth in the future. (McKinsey)

Retail digital transformation

  • Key drivers of digital transformation in retail are strengthened competitiveness (70% reporting high or very high importance), improved efficiency and reduced cost (69%), strengthened customer relationships (69%) and increased revenue (67%). (Fujitsu
  • The biggest overall challenge of retail digital transformation is the complexity of the implementation, with more than three quarters (76%) rating it as somewhat challenging or highly challenging. Other key challenges are the availability of talented staff (75%), upfront costs (75%), the time necessary to achieve benefits (75%), and security and privacy concerns (74%). (Fujitsu)
  • 42% of U.S. adults are shopping more at online-only stores. And 42% won’t be returning to in-store shopping any time soon. (Forrester)
  • By 2021, 77% of retailers will survey plans to have AI in place, and of those responding positively, 87% indicate robotics for warehouse picking as the number one use case. (Gartner)
  • 63% of retailers expect to spend more on business intelligence/data analytics, and 35% on artificial intelligence. (Gartner)

Manufacturing digital transformation

  • Digital transformation in the manufacturing market was valued at $263 billion in 2020 and is expected to reach $767 billion by 2026 and work at a growth rate of 19.48% over the forecast period 2021-2026. (Mordor Intelligence)
  • As compared to 2015, when internet of things (IoT) spending worldwide in discrete manufacturing amounted to 10 billion dollars, in 2020, it has grown four times to 40 billion dollars. (Statista)
  • 86% of manufacturing firms state that a single hour of downtime in their systems, networks, applications or other hardware can cost at least $300,000. (ITIC)
  • 81% of manufacturers are ready to invest in new digital technologies to boost productivity. (HubSpot)

Digital transformation jobs 

  • Four in 10 companies hired IT or other technical staff during the COVID-19 pandemic, and two-thirds expect to hire more IT or tech roles in 2021. (CompTIA)
  • 41% of organizations will have a new emphasis on communication and emerging technology skills for remote work and 42% expect new efforts to upskill and reskill current employees. (CompTIA)
  • Over three quarters (79%) of organizations are pursuing initiatives to address gaps amid a tightening market for IT labor. (CIO Dive)
  • Over the next five years, the global workforce can absorb around 149 million technology-oriented jobs. (Microsoft)

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