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September 8th, 2020 · 4 min read

Engaging and upskilling telecommunications workers in the age of COVID-19

upskilling telecommunications workers

The challenge: Upskilling employees and improving diversity, equity and inclusion (DEI)

  • Upskilling, reskilling and increasing engagement among employees. In addition to needing to quickly reskill retail associates for work in call centers after retail stores closed, the company also needs developers and managers prepared to accelerate the readiness of advanced technologies.
  • Recognize employees, many of whom are classified as essential workers, for their service and commitment during an extremely difficult period. The executive team hopes the strategic enterprise education program will boost morale, stimulate engagement and provide tangible recognition of their employees’ dedication and hard work.
  • Use education to support its larger DEI strategy by increasing the number of employees of color in management and leadership. They need a program that will help their entire workforce take the next step—from the front line to management—by providing clear paths to advancement and the tools to get there.

The strategy: A top-to-bottom approach

telecommunication worker career and education paths

Why strategic enterprise education?

You can address talent development challenges