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May 13th, 2022 · 7 min read

Why employee experience matters

Understanding employee experience

How to improve employee experience at your company

  • Culture, technology and physical space
    How a workplace feels and what resources employees have access to are hugely important drivers of EX. Consistent cultural values, up-to-date and functional infrastructure and even office design can influence an employee’s sense of personal productivity.
  • Taking an integrative approach to data collection
    Operational data – employee info, training, pay history and other metrics – will give you a great quantitative foundation for your EX analytics. However, it’s equally important to pay attention to the experiential (qualitative) data garnered from employee surveys and interviews. A combination of both gives you critical big-picture insight into the current employee experience. 
  • Employee experience is personal
    No two employees will have precisely the same wants and needs, which renders a one size fits all approach ineffective. Especially along the lines of individual access needs related to disability, racial and cultural background and other contributing aspects of an individual’s identity, a unique and diverse workforce necessitates a personal and individual approach to employee experience.
  • A paycheck alone won’t cut it
    A huge portion of today’s workforce is operating in a remote or hybrid environment, blurring the lines between professional and personal life. As a result, more and more employees are seeking an “emotional paycheck” from their job — factors beyond just monetary gains. This can include things like the ability to work autonomously, a flexible schedule and access to learning and education opportunities.

    Millennials – who dominate 35% of the workforce – are shown to be motivated at work more by development opportunities and cultural stability than a dollar amount. Workers are eager to learn new skills and employers need to provide them with the means to do so. Learning opportunities that support growth are critical to the contemporary EX.

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Key factors that influence employee experience

Culture is critical

Learning and development opportunities

Management involvement

Top-down investment

Employee experience metrics

  • Productivity
  • Retention rates
  • Absenteeism
  • Employee satisfaction
  • Engagement
  • Employee Net Promoter Score (eNPS)
  • Internal promotions 

Employee feedback

  • Overall engagement 
  • Recruitment experience
  • Onboarding
  • Training
  • Development and education
  • Benefits and compensation

A better employee experience supports organizational success

You can address talent development challenges